Vitalbet.com is fairly new in the online gambling industry as it was just started in 2015. However, it’s a promising casino and sportsbook site as it claims to have a team of experts working 24/7 to make their service better. It’s also backed by popular boxer Manny Pacquiao, which is a plus, as he is a trusted name around the world. It is touted as “The Official Sportsbook & Casino of Manny Pacquiao.”
It offers first deposit and VIP bonuses, as well as mystery and progressive jackpots – more on them in the later part of this Vitalbet bitcoin casino review. This online casino and sportsbook also features a “bet cash out” scheme that lets you cash out your bet partially or entirely even when the game is not yet over. Your payout will depend on the status of the game at the time of your cash out. If you cashed out a partial amount of your bet, you’ll determine if you win or lose on your remaining bet at the end of the game.
The casino games on Vitalbet.com are limited as of the moment, but when it comes to sports betting, there are several to choose from. There are also live games in case you prefer to play with real players. We just encountered a problem while signing up, which we will also discuss further on the next part of this review.
Signing Up at Vitalbet.com – Anonymity at its Worst
We tried to register for an account at the site and the registration form was longer than the form of most of the other casino sites that we tried before. While those sites usually just ask for a username, password and email address, this one asked for several details. Aside from the username, password and email address, other details that were required are first and last name, preferred currency, gender, birthdate, country, state, province, city, postal code, address and phone number.
Not only did the registration form take time to complete, we were also not able to successfully register for an account. We were not sure what the problem was since we were not receiving any error message. At first the outline of the username field went red, so we tried to change the username, but we weren’t successful. The outline of the email address field was the next one to turn red, so we also tried to change it several times with valid email addresses but we were still not successful.
We tried to search for more information on the web about the sign up process and if others have encountered the same problem. While we were not able to find users that had the same difficulties signing up, we found a site that had a step by step guide of the sign up process including screenshots. The registration form looked different than what we had. We thought that it was possible that the page was under maintenance at the time of doing our Vitalbet review. If that is the case, it would have been convenient if there was a notification that the registration page was under maintenance so users would know and they wouldn’t waste their time signing up when it’s not yet working. We tried to contact chat support to ask about the problem we encountered about the registration, but the chat was disabled so we couldn’t type our question, but we could see their conversation with other users.
Casino Games, Live Games and Live Dealers
As of the time of writing this Vitalbet.com review, there are around 19 casino games, which are also live games at Vitalbet.com. Popular casino games like poker and slots are not available. The games load fast and even if you’re not logged in, you could check them out to familiarize yourself with the games, except for Auto Roulette, which had the error “authentication failed”, perhaps because we were not logged in.
Aside from Auto Roulette, there are four other subcategories under the Live Casino category. They are Live Casino Latin America that have 9 games, Live Casino Asia with 3 games, Live Casino Europe with 4 games and Live Casino Baltics with 2 games. The games available under these subcategories are roulette, baccarat, blackjack and keno/lotto. There are live dealers on these games. You will see them on live videos so it would feel like you’re playing in a real casino house.
You may also play straight bets and box bets under the Lotto category. Sportsbook betting is also available. Choose from the several sports on the site including soccer, tennis, ice hockey, basketball, football, boxing, MMA, handball, snooker, table tennis and volleyball. What makes this site different from other casino sites is that it also offers betting on other esports or commonly known as multiplayer online role playing games. Some of these games are League of Legends, DOTA 2, Starcraft 2, Counter Strike, and World of Tanks, Heroes of the Storm, HearthStone and Smite.
Vitalbet Country Restrictions and Software
Vitalbet is not open to all countries and territories. The site is restricted to USA, Portugal, Hong Kong SAR and Bulgaria. Aside from the restricted locations mentioned, it’s open to all players who are of legal age. Online casino gaming must also be legal in their jurisdictions.
Vitalbet.com is powered by UltraPlay: UltraPlay is the software provider of the site. It offers advanced betting solutions with team of professionals that have expertise in casino marketing and betting product development. Aside from Vitalbet.com, it’s also used by Peerbet and Bit777 Casino. It uses HMTL5 for its games, which seems to be faster to load than their Flash counterpart.
Advanced Website Design and Short Loading time!
This online casino has a modern website with attractive aesthetics. The pages and games also load fast. Its black background color and red and white texts make it more convenient to find what you’re looking for. The site is easy to navigate and provides loads of information to help players. However, as mentioned earlier, we experienced difficulties on the registration page and the chat support. It would have been better if we were given a notification on why we couldn’t register or why we couldn’t use the chat support so we would have an idea on what to do to resolve it or visit at a later time when it’s already fixed.
Vitalbet Casino on Mobile, Accepted Currencies, Deposit, Withdrawals and Max Payout
While writing this Vitalbet casino review, we tried accessing the site on different mobile devices. Although it doesn’t have an official iOS or Android app, it’s responsive so it can be conveniently accessed on the browser of mobile devices. There’s no additional software or plugin that you need to download to play the games.
Aside from Bitcoin, VitalBet casino also accepts fiat currencies including US Dollar, British Pound, Euro, Turkish Lira, Russian Rouble, Canadian Dollar and Chinese Yuan. It supports various payment methods when it comes to deposits and withdrawals including QIWI Wallet, Neteller, Inpay, Skrill, Mastercard and Visa.
To make deposits or withdrawals, log in to your account, click deposit on the upper right side of the page, click deposit or withdrawal on the left side and enter the information required to complete the process. The minimum deposit is 0.001 BTC and there’s no maximum limit. We cannot find information on the minimum and maximum bitcoin that you can withdraw, but the minimum withdrawal for Netellter and Skrill is €25, while maximum withdrawal is €10,000 per transaction.
24/7 Customer Support
Vitalbet.com offers 24/7 customer service. They have chat, email and phone support. As mentioned, we tried the chat support and it was disabled for some reason, although we can see the messages of other users and the representative from the site. It’s a chat lobby or a chat room, instead of having a one on one chat with an agent. One user was asking why it took so long to receive his verification via email and the agent wasn’t able to answer the question saying that it was the verification team who knows about it and it might have something to do with his documents, although it was just a guess. Base from the said conversation, we feel that chat support is not that effective. There are other options on how you can get help. You may send them an email at support@VitalBet.com or China@VitalBet.com if in China. They also have a phone number, which many casino sites do not give out. You may reach them at +44 20 3289 2388.
Vitalbet.com Deposit and VIP Bonus
- Vitalbet.com offers 100% first deposit bonus to users who deposit at least 10 USD/EUR on their account. It will be credited on the first qualifying bet of at least 10 USD/EUR up to 50 USD/EUR under single or cumulative odds greater than 2.00. However, this bonus is not available for players using bitcoin or duplicate currency and those from Serbia, Romania, Macedonia, Montenegro, Croatia, Greece, Bulgaria, Bosnia and Herzegovina, and Albania.
- The VIP deposit bonus is given on deposit by the management in particular situations. If it’s a 50% sportsbook bonus, it must be rollovered five times the amount of the deposit plus the amount of the bonus on odds greater than 2.00. If it’s 100%, it must be rollovered 10 times the amount of the deposit plus the amount of the bonus on odds greater than 2.00. VIP bonus given for casino play must also be rollovered 10 times the amount of the deposit plus the amount of the bonus.
Site Not Provably Fair But Licensed and Secure
Vitalbet casino does not state that it’s provably fair, although they claim that they provide 100% accuracy on their odds. The site is licensed and regulated by the Government of Curacao operating under the license #365/JAZ. The site guarantees the full confidentiality and security of payments and the personal information collected. The site also proudly claims that they have one of the safest data storage in the industry.
Languages Supported, Social Media and More Information
Pros and Cons
- 24/7 telephone, chat and email support (although chat was not available when we tried it)
- Licensed, regulated and secure online casino and sportsbook site.
- First deposit and VIP bonus plus mystery jackpot and progressive jackpots
- Live games available
- Modern website with fast loading pages and games.
- Low deposit requirement
- Supports various languages and currencies.
- Not available to US players and players from Portugal, Hong Kong SAR and Bulgaria.
- Problem on the registration page and chat option.
- Bonus not available for Bitcoin users.