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Uptown Aces Casino Review

Uptown Aces is relatively new in the online gambling scene. It was launched in 2014 and has been operating as a full-service online casino that offers over 150 slot and table games. It also offers mobile slots and games with progressive jackpots. This online casino is fully licensed by the government of Curacao. Uptown Aces is related to Desert Nights RTG Casino. All players who have accounts with Desert Nights, as mentioned in a press release, are automatically being migrated to Uptown Aces.

Uptown Aces is relatively new in the online gambling scene. It was launched in 2014 and has been operating as a full-service online casino that offers over 150 slot and table games. It also offers mobile slots and games with progressive jackpots. This online casino is fully licensed by the government of Curacao. Uptown Aces is related to Desert Nights RTG Casino. All players who have accounts with Desert Nights, as mentioned in a press release, are automatically being migrated to Uptown Aces. On the Uptownaces.eu website, it is sad that three ways to play: Instant Play, PC Client, and…

Uptown Aces Ratings:

Trust - 92%
Quality - 93%
Promotions - 98%
Games Diversity - 96%
Support - 95%

95%

Top Rated!

User Rating: 4.45 ( 1 votes)

On the Uptownaces.eu website, it is sad that three ways to play: Instant Play, PC Client, and Mobile. However, we found out that there are essentially only two ways for playing.  The mobile and Instant Play options are basically the same. There are numerous games to play. There are also many bonuses and promotions to look forward to. Additionally, there are numerous payment methods supported.

Is Uptown Aces the online casino for you? It is the best option for first timers or is it a good alternative for those who have already tried other casinos? Get acquainted with the different aspects of this online casino in our in-depth Uptown Aces review.

Uptown Aces Homepage

Account Registration

For either Instant Play and client play (the one that involves a software download and installation), registering for an account is needed before you can play on Uptown Aces.

Since our focus for this review is the more convenient web-based playing, we will be putting more emphasis on the browser-based registration. To register, you have to click on the Instant Play button on theUptownaces.eu homepage. You will then be taken to a page where you can log in or create a new account. Obviously, you have to click on the Create Account button. The registration form will then be loaded. It’s a quite lengthy form that asks for more than the typical player information required by other online casinos. It asks for daytime, evening and mobile phone numbers, as well as your full name and detailed address.

Uptown Aces Registration Form

For our Uptown Aces review, we signed up for an account using fictitious details. We were actually able to proceed with the registration and obtain an account. We were automatically logged into our account after clicking the Create Account button. However, this account was apparently cancelled later on. Uptown Aces appears to be evaluating account registrations, after all. We needed to do a more proper registration to be able to sign up again.

The Account Dashboard / Game Interface

Don’t be bothered or surprised if you are already in a different URL as you sign in to your account. It’s normal.

The account dashboard is relatively simple. The Let’s Chat button is already readily available to the left side of the page along with the buttons for the client download and Cashier. The live chat button is also conveniently available even within the Cashier interface. We like how Uptownaces.eu has its own Message Center but it would have been better if this also enables the sending of messages to Uptown Aces.

Uptown Aces Account Dashboard 2

Uptown Aces Games and Game Software

As usual, we did our manual count of the games for this Uptown Aces review. We found a total of 154 games. These include Table Games, Specialty Games, Slots, and Video Poker games.

  • There are 15 Table Games available including Baccarat, Pontoon, Pai Gow, Let ‘em Ride, and varieties of Blackjack.
  • As usual, Slots had the most number in the Uptown Aces game collection. There are 74 of them.
  • The Video Poker category lists 56 games.
  • There are 5 Progressive games: Spirit of the Inca, Megasaur, Let ‘Em Ride, Hold ‘Em, and Caribbean Stud Poker.
  • There are 4 Specialty Games namely Craps, Roulette, American Roulette, and Treasure Tree.

The games look okay. However, they take slightly more time to load. There are some games are notably slow to load.

Uptown Aces Games

Uptown Aces makes use of game software provided by Real Time Gaming. It’s the same software used by Casino Extreme. We compared them for this Uptown Aces review and we think their performance are somewhat similar. Unfortunately, the games are not provably fair.

Uptown Aces Is Mobile-Friendly

Uptown Aces has a mobile-friendly website that makes it easy to access the Instant Play version. The Uptown Aces website mentions an “app” on its Mobile page but there’s actually none. We found none when we examined the site and did some research. It’s actually just the Instant Play that can be accessed through a mobile browser.

Uptown Aces

We wouldn’t say it’s disappointing because we think browser-based gaming is better than having to download anything to be able to play. Still, it would have been better if Uptown Aces corrects this misrepresentation. There is no mobile app for Uptown Aces but it supports browser-based mobile playing.

Uptown Aces Mobile Gaming

Currencies Used and Payment Methods

Uptown Aces accepts USD and bitcoins (BTC). All of the amounts on the games, however, are expressed in USD/$. Bitcoin deposits are automatically converted into dollar values. Other currencies may also used to make deposits. Payment facilities like ECO Card support up to 44 currencies. The deposits are then converted to the equivalent dollar value at the time the transaction is confirmed.

Uptown Aces Currency and Payment Methods

Deposits can be made through Visa, MasterCard, Skrill, Neteller, ECO Card, Direct Money, and bitcoin transactions. Withdrawals, on the other hand, can be made through Skrill, Neteller, ECO Card, and bitcoins. You may find more deposit and withdrawal options as you explore your account dashboard (the cashier section in particular). However, based on the information provided by the website, US players are not allowed to use Skrill, Neteller, and ECO Card for making deposits and withdrawals. This should not be an issue, though. It may cause some confusion but it’s not a problem.

Uptown Aces Deposits

Uptown Aces Withdrawals

 

Generally, if the cashier interface does not allow you to use a particular deposit or withdrawal method, that means it is not available to you. If you are having doubts, you can always contact an Uptown Aces customer support rep via live chat. There’s a live chat button conspicuously and conveniently placed on the Cashier page.

Casino Extreme Promotions

Uptown Aces Promotions

Uptown Aces offers a variety of bonuses and rewards. They can be summarized as follows:

  • 250% First Deposit Bonus of up to 2,500 USD open to new players as well as to players who migrate from Desert Nights RTG Casino. The code “UPTOWN1ACES” is needed to avail of this bonus.
  • 150% Second Deposit Bonus of up to 1,500 USD open to new players as well as to players who migrate from Desert Nights RTG Casino. The code “UPTOWN2ACES” is needed to avail of this bonus.
  • 100% Third Deposit Bonus of up to 1,000 USD open to new players as well as to players who migrate from Desert Nights RTG Casino. The code “UPTOWN3ACES” is needed to avail of this bonus.
  • 100% Fourth Deposit Bonus of up to 1,000 USD open to new players as well as to players who migrate from Desert Nights RTG Casino. The code “UPTOWN4ACES” is needed to avail of this bonus.
  • 100% Fifth Deposit Bonus of up to 1,000 USD open to new players as well as to players who migrate from Desert Nights RTG Casino. The code “UPTOWN5ACES” is needed to avail of this bonus.
  • 100% Sixth Deposit Bonus of up to 1,000 USD open to new players as well as to players who migrate from Desert Nights RTG Casino. The code “UPTOWN6ACES” is needed to avail of this bonus.
  • 150% Table Games First Deposit Bonus of up to 750 USD. Code: “TABLEACES1.”
  • 75% Table Games First Deposit Bonus of up to 750 USD. Code: “TABLEACES2.”
  • Comp Points depending on VIP levels (more details below)
  • 100% Low Playthrough Welcome Bonus of up to 100 USD using the code “100ACES.”

The first 6 bonuses are part of the so called Massive 8,888 USD Welcome Bonus. The total maximum bonuses that can be earned from these bonuses amount to 8,888 USD. They have a 25x wagering requirement without maximum cash out and can be completed only through the following games: Slots, Video Slots, Real-Series, Keno, and Scratch Cards.

The Table Games Bonuses have a 30x wagering requirement.

The Low Playthrough Welcome Bonus has a wagering requirement of only 15x that can be completed only through the Keno, Slots, and Scratch Cards games.

The Uptown Aces VIP Program

The VIP program on Uptown Aces features 4 levels namely, Neon, Downtown, Midtown, and Uptown.

Uptown Aces VIP Program

The Neon VIP level is for accounts that are at least 30 days in existence and have already made a minimum purchase of 500 USD and 500 accrued comp points. This VIP level grants 1 comp point for every 9 USD bet  as well as a 30% instant cashback, 10% weekend cashback, 100% daily bonus of up to 500 USD, and b-day bonus. To maintain this VIP level, a player should have a 90-day minimum activity that involves deposits of at least 100 USD and 250 accrued comp points.

For the Downtown VIP level, the requirement is an account age of at least 60 days, minimum purchases of 2,500 USD, and accrued at least 1000 comp points. This VIP level grants 1 comp point for every 7.5 USD bet, 35% instant cashback, 15% weekend cashback, 125% of up to 625 UD daily bonus, higher bet limits, fast withdrawals, and b-day bonus. To maintain this VIP level, it’s important to have made at least 200 USD deposits and 1,000 accrued comp points during a minimum of 90 days.

The Midtown VIP level is for accounts that are at least 60 days old and have made a minimum purchase of 10,000 UD and accrued at least 2000 comp points. This VIP level provides 1 comp point for every 5 USD bet made and grants 40% instant cashback, 20% weekend cashback, 135% daily bonus of up to  675 USD, no max bet imposed, faster withdrawals, and b-day bonus.

Lastly, the Uptown VIP level is created for accounts that are at least 90 days old, have made a minimum of 20,000 USD in purchases, and have accrued 5,000 comp points. This VIP level enails 1 comp point for every 4 USD bet, a 50% instant cashback, 25% weekend cashback, a 150% daily bonus of up to 750 USD, lifting of the max bet rule, expedited withdrawals, and b-day bonus.

Instant Cashback is not really that instant. It’s not automatic. To avail of the cashback, you need to contact customer support via live chat. It is subject to a wagering or playthrough requirement of 10x for slots, keno, or scratch cards, and a 20x playthrough for other games.

The same goes for the weekend cashback. You need to contact live chat to have it credited to your account. The playthrough is higher than that of Instant Cashback, though, at 20X for slots, keno, or scratch cards, and 40x for other games.

The daily bonuses have a 25x wagering requirement for slots, keno, or scratch cards, or 50x for other games.

All VIP bonuses do not have maximum cashout limits.

Player Support on Uptown Aces

Uptown Aces provides a full range of player support channels. Inquiries, complaints, and other concerns can be sent via email, telephone number, and live chat. These are available 24/7.

Uptown Aces Player Support

For email support, the email address to use is support@uptownaces.eu.

Uptown Aces has two telephone numbers. One is toll-free (1 888-492-9309) while the other is a regular line (1 657-208-5477).

Live chat support is powered by LivePerson. You will have to click on the “Let’s Chat” button on the Support page. Unfortunately, this button is not available on the homepage or in other pages of the site as a persistent button. You will have to go to the Support page to find this live chat button.

Moreover, you can also use Skype to contact Uptown Aces. The Skype account is support_uptownaces. Again, unfortunately, the Skype button is only available on the Support Page. You will automatically be making a call once you click on the Skype button in the Support page.

Players Served and Languages Used

While Uptown Aces accepts players from the United States and most other countries, there are specific states in the United States that are restricted from accessing the services or from wagering at Uptown Aces. These states are Kentucky, Louisiana, Maryland, Missouri, New Jersey, and New York. Players from Moldova and Israel are also now allowed to play in Uptown Aces.

Just like most other online casinos, Uptown Aces is available only two players who are of legal age and to those who don’t reside in a country area where online gambling is prohibited.

Despite serving players from different parts of the world, the Uptown Aces website and game client are only available in the English language.

Uptown Aces License, Regulation, Privacy, Security, and Important Policies

Uptown Aces is operated by Deckmedia N.V., a company created under the laws of Curacao. It is licensed by Curacao eGaming and is under the jurisdiction of the government of Netherlands Antilles. To ensure the security of accounts and transactions, Uptown Aces uses 128-bit SSL data encryption, the same technology used by financial institutions.

This online casino’s policies on privacy and security are mostly similar to what other online casinos implement. However, we have to point out in this Uptown Aces review some important provisions in the casino’s Terms and Conditions. These conditions can lead to the cancellation of an account and the winnings and balance in it.

  • Having more than one account
  • Having a casino account name that does not match the name on the credit cards used in the casino
  • Permitting others to play on your casino account
  • Using machines or software to cheat the Uptown Aces game system
  • Abusing bonuses by playing with low-risk strategies only to be able to withdraw the promotional money
  • Inactivity for a period of 180 days or around 6 months may lead to the discontinuation and closing of our account

Get to Know Uptown Aces Bitcoin Casino

Be sure to read the Uptown Aces Terms and Conditions to avoid the serious consequences of violating them. There’s also an FAQ page. Refer to this page first in case you have questions before contacting customer support. You may already be able to find the answer you are looking for here. Also, get the latest updates about Uptown Aces in the Press Releases page and its official blog. You can also follow Uptown Faces on Facebook.

Pros and Cons

Pros

  • Good collection of games
  • Full range of customer support channels available 24/7 (email, telephone, live chat, as well as Skype)
  • Multiple payment methods supported
  • Multiple bonuses available

Cons

  • May require a proof of identity for withdrawals, player anonymity not guaranteed
  • Some information presented on the website don’t match what is on the account dashboard, for deposit and withdrawal methods in particular.
  • Games are not provably fair.

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