Princess Star Casino is an online gambling site established as an offshoot of a land-based casino network, the Princess International Group. It’s one of the casinos we review here that did not start as a dedicated bitcoin gambling site so its currency is not limited to BTC. It is associated with a brick and mortar casino so there’s this perception that it is somehow more reliable and trustworthy than others, considering that establishments with a physical presence have more to lose in case they mess up.
This online casino offers an extensive collection of games including live casino games and serves players not only in the location served by the Princess International Group. It expands the group’s reach beyond the four continents were its physical casinos are based. Princess Star Casino operates under SoftSwiss N.V.’s Curacao license.
Princess Star Casino offers standard and high-end games including slots, card games, roulettes, poker, as well as sports betting. Live games are also available. All of the games are compatible with mobile gaming. Moreover, this casino is known for offering generous bonuses along with good customer support.
However, there’s something important to point out about Princess Star Casino. Playing with bitcoins on this casino may not be as easy for many. There are requirements that need to be taken into account. Also, anonymous gambling, an advantage highly associated with bitcoins, is not supported by the site.
If there’s one thing remarkable about the site to highlight in this Princess Star Casino review, it’s the speed. Pages load really fast. You may find the responsiveness of the pages not as great as we’re describing it at first but eventually, everything tends to move more snappily. There’s nothing special about the website’s design but navigating it is quick and easy. There’s just enough amount of information shown on the homepage to easily find what you need without getting confused.
The games are arranged in four rows. You can also search by game title or keyword using the search tool. There’s an abundance of graphics but minimal animations to make it easy browsing through the site. Even when browsing categories with numerous games, we didn’t find the browser struggling to show the game thumbnails and details.
There is a persistent Online Chat button on the right side of the site. This makes it really easy to communicate with the live chat support to ask questions about important matters.
Signing up for a Princess Star account is relatively easy. It may not be a very short process similar to those of casinos that don’t require further verification but you should be able to have your account created in less than 20 seconds. As we documented the sign-up process for this Princess Star Casino review, we were impressed by how fast the verification email was. It was like it appeared in our inbox at the very moment the Sign Up button was clicked. Clicking the verification link, however, did not automatically open our account. It’s still necessary to do the standard login process.
Princess Star Casino’s account dashboard sport a familiar look. We’ve seen its layout in a number of other dashboards before. What makes it different, though, is that it greets you with an online form with which you are to update your profile. At this point, it’s quite clear that this online casino does not really support anonymous gambling. The profile form even asks for your valid contact details
Overall, the dashboard is neat and responsive. You wouldn’t have issues looking for the specific functions or sections you need. You can see everything you need to manage your account right in one page. The dashboard also allows you to upload documents that may be needed to verify certain transactions.
Princess Star Casino Games
Princess Star has one of the larger game collections among online casinos at present. The games can be viewed according to nine categories namely, Slots, Poker Games, Blackjack, Roulette, Fruit Slots, Live Casino, Casual, Video Poker, and Table Games.
As of the time this Princess Star Casino was written, there were 130 games under the Slots category, 16 games under Poker, 7 Blackjack games, 5 Roulette games, 9 games under Fruit Slots, 5 Live Casino games, 6 Casual games, 15 games under the Video Poker category, and 14 games under the Table Games category.
As mentioned, there are live games available. These live games, though, are not only those listed under the Live Casino category. There are also live games under the Table Games category. These live games are Baccarat, Blackjack, and Roulette. The Live Casino games feature live dealers.
We tested the games and we can say that they are almost similar to how the games in other leading casinos work. The games with live dealers provide the option to adjust the video feed quality so you can set it to Low if you have a not-so-reliable Internet connection.
Princess Star Casino Gaming Platforms/Software
Just like most other leading online casinos, Princess Star Casino is supplied with games from various online game software providers. These are Amatic, SoftSwiss, Betsoft Gaming, Ezugi, and Endorphina. You can view the specific games from these software providers by clicking on the specific software provider name shown on the left side of the Games page.
No Provably Fair Games
This Princess Star Casino review will have to contradict what some reviews online write about Princess Star Casino being provably fair. As we inspected the site, we could not find information of any claim that the games are provably fair. There are also no widgets within the games that allow players to check the games for being provably fair.
Not Mobile Gaming Compatible
Unfortunately, the Princess Star Casino website does is not compatible with mobile gaming. The site loads the same layout and information it loads on desktops on mobile devices. As such, navigation can be a hassle. As Google’s Mobile Friendly Test reported, there is no mobile viewport set and the links to too close. There are also no Android or iOS apps for this online casino.
The Princess Star Casino Currencies
A total four currencies are used on Princess Star Casino. Technically, there are only three but to state the de facto currency in use for this Princess Star Casino review, we would like to mention all four. These are USD, EUR, BTC, and FUN. Of course, there’s no such thing as a FUN currency. This is just the assigned currency to be used by those who will not actually be playing with real dollars, euros, or bitcoins.
If you choose the Play for Fun version of the games, your currency will automatically be switched to FUN even if you are a registered member and you chose to have USD or EUR as your preferred currency. Naturally, you won’t be getting anything from this currency. None of your FUN winnings can be converted to EUR, USD, or BTC.
If you want to use bitcoins, you need to contact customer support first because some verification may be required. You need to be of legal age before you can be allowed to use bitcoins. A document (passport, driver’s license, or other government-issued IDs) may be required to verify your age. You will be asked to submit the document through the Documents section in your account dashboard.
Payment Methods, Deposits, and Withdrawals
Princess Star Casino has an excellent comprehensive guide on the payment and withdrawal methods. Players can make payments or deposits through credit cards (VISA, MasterCard and Maestro), Skrill, Neteller, Paysafe Card, Ukash, CEP Bank, Sofort Uberweisung, Lava Pay, and bank transfers (international).
There are no fees charged for deposits but withdrawals are charged $1 or €1 for credit card, Skrill, and Neteller transactions. Processing time for deposits are mostly instant with only the bank transfer option taking 1 to 3 banking days. For withdrawals, the processing time vary. For VISA and bank transfer transactions, it would take 1 to 3 days. If MasterCard, Skrill, and Neteller are used, the processing time is only 1 day. For transactions using Maestro cards, bitcoins, and Lava Pay, the processing will usually be instant unless there are problems encountered.
Minimum deposits and withdrawals are mostly $20 or €20 for most payment methods except for Lava Pay deposits that are set lower at $10 or €20. Minimum bitcoin deposit is 0.00001 mBTC. The site is silent on the maximum cash out or withdrawal amount.
Bonuses and Rewards
Princess Star Casino offers the following bonuses and rewards:
- 20 free spins no deposit bonus for signing up
- 100% first deposit bonus of up to €100, $100, or 500 mBTC
The bonuses need to be wagered 60 times before it can be earned. The games don’t have equal weight or contribution to the wagering requirement. Only slots games provide 100% contribution. Poker, video poker, blackjack, and baccarat only provide 20% contribution. Roulette, on the other hand, only contributes 10%.
Princess Star Casino License
The Princess Star Casino website is operated by SoftSwiss, N.V., a company founded under the laws of the Government of Curaçao. SoftSwiss is licensed to operate gambling sites online and is regulated by Antillephone N.V. under registration #131879. It lists Wilhelminalaan 13, Willemstad, Curaçao.as its official business address.
Players Allowed and Languages Supported
Players from the United States can play on Princess Star Casino but only using the FUN currency or “play money.” Wagering with real EUR, USD, or BTC is not allowed for US players. The site accepts players from other countries as long as they are of legal age and there are no prohibitions for online gambling in their states or countries.
As an online casino that caters to international players, Princess Star Casino can also be viewed in other languages. These languages are Bulgarian, German, Greek, Spanish, Russian, and Turkish.
Good Customer Support
Princess Star Casino mainly provides customer support via online chat. Thankfully, it’s a responsive live online chat support. While doing the Currency section of our Princess Star Casino review, we used the live chat support to clarify the mechanics of using bitcoins. It took less than a minute before we received a response. By the way, we were asked to enter a name and email address before we can proceed to sending a live chat message. The email does not have to be valid. You use the live chat facility even if you enter a fictitious email address and the name you use is different from your player name or nickname.
The person we had a live chat with was somewhat knowledgeable. However, it seemed he does not often encounter questions regarding the use of bitcoins. He had to ask for some time to provide the information we sought. At first, it appeared that there are no more documents needed to verify a player’s age to be allowed to use bitcoins. But when we volunteered the information to him (that there are supposedly some documents required so bitcoins can be used), that was the only time he made some clarifications.
If you will be playing with bitcoins, you may have to contact customer support every so often just to make sure that you are doing things properly. It would be a big hassle if you end up violating terms and conditions because you are confused about how bitcoins are being handled on Princess Star Casino.
Learn More about Princess Star
To be adequately aware of the rules, policies, and other information about Princess Star Casino, be sure to visit the Terms and Conditions page. To find answers to the most common inquiries about this online casino, head to the FAQ page. If you want a comprehensive guide on how you can make deposits and withdrawals, consult the site’s Payment Methods page.
Unfortunately, Princess Star Casino does not have official social media accounts.
Pros and Cons
- Fast loading pages
- Good customer support with live online chat
- Great selection of games
- FUN currency and “Play for Fun” versions of games provided for those who just want to play for fun.
- US players can play but wagering with bitcoins or fiat money is not allowed
- Before players are allowed to use bitcoins, they have to be 18 years or older and documents may be required to verify certain transactions
- Bitcoin is not the major currency used in this casino
- No anonymous gambling.