Diamond Reels Casino claims to be one of the largest online slots casino in the world. It is a relatively new gambling site created in 2015, but it is operated by Two Web Entertainment Casinos, one of the established names in the online casino business. The group behind Diamond Reels is said to have more than 10 years of experience in online gaming, and seeks to provide a player-focused experience with hundreds of games
This casino provides two options for playing: through a client or instant online play. The former obviously means you will have to download a client software, while the latter lets you proceed to playing through your browser. You just have to sign up for an account and log in. The games available are not limited to slots. Diamond Reels also features table games, poker, video poker, and a number of specialty or casual games.
To entice players to sign up, the casino offers a long list of bonuses and promotions It also has a VIP club and provides loyalty points for players. The casino even provides 24/7 support to players through live chat, email, and telephone.
Diamond Reels is far from perfect but it’s not a bad option to consider. We just wish it supports more currencies and payment methods. Also, the casino’s general appearance could use some polishing.
To sign up for a Diamond Reels Online Casino account, you have to fill out a registration form that asks for your (nominated) username, email address, (nominated) password, country, date of birth, and mobile number. There is a Coupon Code field in the form, but it is optional.
You should be able to complete the signup process in 10 to 15 seconds. Your account will be instantly created after you submit the completed registration form. However, you still have to do an email verification to fully access your newly-created account.
Diamond Reels Interface
This online casino has a somewhat odd account interface. As shown in the screenshot below, even as you log in to your account successfully, the login interface on the top portion of the site does not disappear.
To navigate the site, you will be clicking on buttons and options on the left sidebar. It presents the usual Cashier/Deposit button, live chat and message buttons, show/hide menu, and links to the different games.
There is no My Account or Player Profile page on Diamond Reels Online Casino. However, before you can make a deposit, you will be asked to enter some personal details. These include your specific address (city and ZIP code), birth date (you will be asked for it account even though you already entered it during account registration), and phone number (again, you will be asked to re-enter this detail even though it is one of the details sought when you signed up for an account).
Apparently, you can no longer edit the personal details for your account after submitting them to activate your Deposit interface. If there is a way to do it, we have to say we couldn’t find it. The My Account tab beside the Deposit and Withdraw tabs does not include a profile page. It only lets you see your account history and comp points.
Diamond Reels can be viewed in two language versions: English and French. The language toggle is on the top part of the site, right below the casino’s logo.
Diamond Reels Games
Despite its name, Diamond Reels does not only offer reels or slots games. It also features table games, video poker, and specialty games. The casino’s collection of games is growing so the number of games we present here may be different from the numbers you would find in the casino as you read this review.
- The Table Games category had 15 games at the time we did this review. These include baccarat, blackjack, and several variants of poker.
- The Slots category had 115 games. Four of which were 6-reel games, 6 were 3-reel games, while the rest were 5-reel games. Three of the games offer progressive bonuses.
- There were 56 games in the Video Poker category. Some of the games are Aces and Eights, All American Poker, Bonus Poker, Deuces Wild, Jacks or Better, Joker Poker, Loose Deuces, and Sevens Wild.
- Lastly, the Specialty category featured 7 games, namely American roulette, European roulette, craps, Keno, Treasure Tree, Banana Jones, and Fish Catch.
Game loading time on Diamond Reels Online Casino is around average. The graphics and sounds are decent.
Unfortunately, this casino cannot be considered a free bitcoin casino. You cannot enjoy the games on the site without making a deposit. There are no Demo or Practice modes. Before you can play, the Deposit interface is displayed (so you can make a deposit) if you don’t have a balance in your account.
Game Software and Fairness
The games on Diamond Reels are from Real Time Gaming. The games are not provably fair, but this is only a minor issue considering that RTG is one of the established online gaming software providers around. The company supplies games to many of the leading online casinos around the world. It wouldn’t be unreasonable to rely on the reputation of fairness of this casino game software company.
Is Diamond Reels Mobile-Friendly?
You can enjoy the games of Diamond Reels on your smartphone or tablet computer. It is a mobile-friendly online casino whose layout automatically adjusts to the display size of the device used to access it. There is no need to use a different URL to access the mobile version of the site. There is no separate mobile version. The casino’s page automatically adjusts as it uses a responsive web design.
Diamond Reels Currencies and Deposit/Withdrawal Methods
Diamond Reels is limited when it comes to the currencies and payment methods it supports. It only uses the US dollar (USD) and euro (EUR).
Deposits are accepted through Visa and MasterCard credit cards, Instant Gift Card, and Bitcoin. Deposit transactions are processed instantly. The Banking Options page says that it also supports e-wallets such as Neteller and Skrill/MoneyBookers, but these options are not available in the Deposit interface of the account we used to review this casino.
For the withdrawals, the available options are wire transfer and bitcoin. Wire transfers are processed from 2 to 15 days. Bitcoin withdrawals, on the other hand, are typically completed within 2 to 24 hours.
Diamond Reels Bonuses and Promotions
This online casino offers numerous bonuses and promotions, which can be summarized as follows:
- Welcome Bonus of Up to 500 USD – This bonus consists of the following:
- 150% First Deposit Bonus of Up to 150 USD + 50 Free Spins – You need to use the bonus code DR150 to get this. The wagering requirement is 30x the sum of the bonus obtained and the deposit made.
- 100% Second Deposit Bonus of Up to 150 USD + 50 Free Spins – The bonus code for this is DR100. The wagering requirement is similar to that of the first deposit bonus.
- 200% Third Deposit Bonus of Up to 200 USD + 75 Free Spins – Use the code DR200 to get this bonus. It has a wagering requirement of 30x the sum of the bonus obtained and deposit made.
You may notice that the details of the Welcome bonuses are different from what is shown on the screenshot of the casino’s Bonuses and Promotions page. The details above are based on what is presented on the Terms and Conditions page, which is what prevails.
- Daily Bonuses – These are different kinds of bonuses available on specific days.
- Monday Is Funday – 139% deposit bonus of up to 278 USD. Code: MON139.
- Tuesday 2-for-1 Deal – This consists of a 50 free spins bonus redeemable by clicking on the Redeem Coupon on the Bonuses and Promotions page (for this specific daily bonus) and 85% slots bonus plus 25 free spins, which can be obtained by using the code TWOFER.
- Wednesday Up the Stakes – The bonus you can get here depends on your VIP membership level. You will be using bonus codes. Contact support if you wish to avail of this bonus.
- Thursday More Play, More Pay – This is a deposit bonus wherein you can get a 50% match bonus if you deposit 160 USD or lower or 93% if you deposit more than 160 USD. The bonus code here is THURS160.
- Fill Up Friday – This is a 107% match deposit bonus for all games. The bonus code is FRI107.
- Weekend Bucks – These are bonuses ranging from 125 USD to 1,400 USD given to players depending on their VIP level.
- 200% Match with Bitcoin plus 25 Spins on God of Wealth – This is a special bonus given to players who deposit in bitcoins. Bonus code: BITSPIN.
- Cash Back Bonus – Diamond Reels Online Casino offers a 20% cash back bonus every week, given to players on Mondays. The percentage is multiplied to the net losses of the player for the week.
In addition to the bonuses and promotions, Diamond Reels also provides slot tournaments daily, weekly, and monthly.
The casino also has a VIP program. As mentioned, there are bonuses and promotions given to players depending on their VIP membership level. Players also accumulate loyalty points as they place bets in the games.
On the other hand, different games in Diamond Reels have different contribution percentages towards the completion of the wagering requirement. Slots and bingo games have a 100% contribution percentage, while scratch card and board games have 25% and keno games have 10%. All other games not mentioned do not contribute to the fulfillment of the wagering requirement for the deposit match bonuses.
Does Diamond Reels Accept US Players?
Diamond Reels Online Casino accepts players from the United States except those who are from the states of Kentucky, New Jersey, and Nevada. It also lists the following as restricted countries: Australia, Antilles, United Kingdom, Turkey, Japan, Denmark, Chilke, Finland, Poland, South Africa, Netherlands, Japan, and the Philippines.
Policy on Anonymity and Security
If you are looking for an online bitcoin casino so you can take advantage of the anonymity that comes with the use of bitcoins, Diamond Reels is unfortunately not going to be a good choice. The casino’s terms and conditions clearly states that providing incorrect or misleading information for your account registration or identification is one of the grounds for the cancellation of an account. Diamond Reels may instantly terminate an account without any notice. The cancellation includes the forfeiture of the balance held in the account nd the voiding of winnings.
Withdrawals are not processed unless you verify your identity. You will be asked to submit copies of the following for identity verification: front and back copies of the credit/debit card you use for making deposits (with the middle digits covered), proof of address such as a utility bill or bank statement, government-issued ID, and completed credit card authorization agreement form.
When it comes to securing the casino, Diamond Reels is equipped with the basic security features. It employs SSL encryption to protect data transmission between the player and the casino’s servers. The casino has a Comodo Wildcard SSL certificate. Interestingly, the casino’s session timeout does not appear to be based on a period of inactivity. In our experience, even if we were active on the site, were were automatically logged out after a certain duration lapsed.
License and Regulation
Diamond Reels is said to be licensed in Curacao, but its website does not provide clear details regarding its licensing and regulation. There’s a Casino Guide page in the site that presents some information about what a lawful online casino is about and what to look for when choosing a casino. However, it does not indicate anything about the licensing of Diamond Reels Online Casino.
Diamond Reels Support
Player support on Diamond Reels Online Casino is provided through email, live chat, and telephone. For email, you have to go to the Support page (link is on the footer part of the site) and use the email sending form, or you can send your email questions directly to firstname.lastname@example.org. For live chat, click on the persistent Live Help button on the right side of the site. If you want to contact the support team by phone, using the following numbers, 1 866 311 6263 for US players, 0800 905 187 for those in France, and 800 788 535 for players in Italy.
Support is available 24 hours a day and 7 days a week, year round.
Pros and Cons
- Good variety of games with numerous bonuses and promotions
- Allows players to deposit and make withdrawals in bitcoins
- Game client (download) and instant play (browser-based) playing options
- 24/7 support
- Several country restrictions including restrictions for some US states
- Few currencies and deposit/withdrawal methods supported
- No provably fair games