CoolCat Casino is an online gambling site that allows playing through its gaming client or instantly through a web browser. It offers a collection of more than 130 games along with numerous bonuses and promotions.
Unlike those of leading online bitcoin casinos, the games on CoolCat Casino are not provably fair. They don’t come with fairness testing widgets or buttons that allow players to test whether or not the games are really free from cheating. However, they have been tested for their fairness by an internationally recognized testing body.
CoolCat Casino uses only US dollar and bitcoins for its currency but it supports a number of payment systems. Also, this online gambling site is notable for providing player support in almost all channels, from telephone to email, 24/7 live chat, and fax. You can also contact the site’s admin or support team through its many social media accounts.
You may notice that you can’t find a sign up or log in button or link on the homepage. This is probably because CoolCat Casino wants you to download and install their gaming client as the first option. You can then sign up for an account through the client.
This review, however, focuses more on the web-based gaming platform. The good news is you can actually sign up for an account through the website. You don’t need to install the gaming client to have an account created. What you have to do is to click on the Instant Play link on the top part of the site. It’s in the Instant Play page where you will find the Login and Sign up links (near the upper right corner).
The account registration process is slightly longer than what you may experience in other bitcoin gambling sites. With, CoolCat Casino, there is a set of three forms you have to fill out. The first requires you to enter your first name, last name, email address, date of birth, and gender. The second is for your login details. It is here where you enter your username and password. The last form is for your contact and location details. It is here where you have to enter. The whole process may take two minutes or so.
This account registration process is supposed to be able to prevent those who reside in restricted countries from signing up for an account. If your country is not included in the drop-down country list in the form where you have to enter your location and contact details, it means you are not supposed to play with real money or bitcoins on the site. You may play the Play for Fun versions of the games but you can’t play with real money, win, and withdraw your wins. If you use a proxy to misrepresent your address to play and win on the site, you will likely be caught and your winnings will just be forfeited. Also, CoolCat Casino’s admin/support team apparently are evaluating new account registrations They can reject your account registration if it appears you are entering false details for your account. Even those who reside in the United States can be blocked from signing up for an account if their addresses are deemed to be areas where there are laws that prohibit online gambling, including bitcoin gambling.
CoolCat Casino User Interface
The CoolCat Casino user interface is not that difficult to work with although it has the tendency to slow down your browser that you may need to restart your browser.
We particularly find it odd that it does not have a profile page. There is no page where you can change or add more details to your profile. We also did not find a section where we can reset the password or do other things like setting up two-factor authentication or setting the site’s timezone and currency. More importantly, the link to the deposit/withdrawal interface is not readily shown on the homepage. You need to click on the Instant Play link (below the CoolCat Casino logo) so you can find the Cashier link and proceed to make a deposit. This link should have been shown under the Banking page.
Nevertheless, the site is professional-looking. It looks good and can be visually set apart from bogus or scamming online casinos.
If you are more interested in playing CoolCat Casino’s games through its gaming client, just go to the Getting Started page. This page provides a detailed guide on how to use the gaming client and how to set your account up.
CoolCat Casino Games
On its homepage, CoolCat Casino claims to offer more than 130 games. Of course, we had to check if the claim is true. We only found 113 web-based games but there are more games to access if you use the gaming client. Since this review focuses more on the web-based version, we can summarize the games as follows:
- There are 81 slots games on the site featuring various themes.
- There are 8 table games on the site. These include baccarat, blackjack, poker, and rummy.
- The site also lists 14 video poker games, which include Deuces Wild, Aces & Eights, Bonus Poker, Joker Poker, and Jacks or Better.
- CoolCat Casino also features 5 specialty games namely Craps, European Roulette, American Roulette, Keno and Treasure Tree.
CoolCat Casino can be considered a free bitcoin casino. All of its games have Practice versions. You don’t have to spend real money or bitcoins to be able to enjoy all of the games on the site. Just click on the Practice button and enjoy the games without having to make a deposit.
The games on CoolCat Casino are not the fastest to load, as compared to the other online casinos we have already reviewed. You wouldn’t be waiting for too long, though. Game graphics are good although we would have preferred having all of the games with the more modern-looking 16:9 aspect ratio, which suits the aspect ratio of most of the device displays used at present.
CoolCat Casino Software and Fairness
The games on CoolCat Casino are from RealTime Gaming (RTG). They are not provably fair games but CoolCat Casino vouchers for their fairness as the Random Number Generator (RNG) used in them are said to have undergone the scrutiny of Technical Systems Testing (TST), an internationally recognized game testing facility.
CoolCat Casino Is Mobile-Friendly : (
For those who want a bitcoin casino that can be suitably played on mobile devices, CoolCat Casino is something worth considering. It has a fully mobile-friendly website. The site’s layout and a number of contents shown on screen are automatically adjusted for optimized viewing on smaller devices such as smartphones and smaller tablets. The site scores 54/100 (poor) on Google’s Mobile Website Speed Testing Tool. This score is not necessarily reflective of our experience with the site. If we were to give it a score, it would probably be around 60/100 or 65/100. It’s not really that bad to be close to a failing score.
Currencies Accepted, Deposits, and Withdrawals
CoolCat Casino supports US dollar (USD) and bitcoins (BTC). You will not be asked to specify your currency, though. All amounts are stated in USD on the site.
Deposits can be made through credit cards (Visa, MasterCard and Maestro), bitcoin, and Neteller. The Neteller option is for players who are not in Canada or the United States. Just go to the Cashier interface (it’s in a modal window) to make deposits. Take note that the Cashier interface is not found under the Banking page. You have to click on the Instant Play link first so you can find the Cashier link and open the Cashier interface (in a modal window). All the details on making deposits are shown on the Deposit interface, including the minimum and maximum deposits allowed. There are separate interfaces for the different payment methods supported.
When it comes to making withdrawals, the methods supported are bitcoin, bank wire, checks, and Neteller. Arguably, withdrawing through bitcoins and Neteller the best options since they are faster to complete. Also, by withdrawing through Neteller and bitcoins, you can avoid the relatively high fees involved in making withdrawals through wire transfer and bank checks.
We have to point out that there are some inconsistencies in the details presented on CoolCat Casino’s Banking page and the deposit/withdrawal interface. There’s no problem pertaining to these inconsistencies if you just use bitcoins through and through, but if you use real currency and make deposits and withdrawals through the other payment options, it would be better to contact support to clarify some details regarding the process.
CoolCat Casino Bonuses, Promotions, and Affiliate Program
Several bonuses, promotions, and other player rewards are being offered by CoolCat Casino to its players. They can be summarized as follows:
- 1000% Sign up Bonus. Get this bonus using the code 1000BONUSEXPLOSION (redeeming the coupon) at the Cashier interface. This is not a 1000% deposit bonus per se but a 100 USD credit you can use to play slots within 5 days and get the chance to win up to 1000% bonus on your first deposit depending on the balance you have on your account at the end of 5 days. For example, if you won while using your 100 USD credit and you end up with 200 USD in your balance, you will get a 200% first deposit bonus. Also, you need to make a purchase worth 30 USD before you can redeem the 1000BONUSEXPLOSION bonus code. Wagering requirement is 30X for slots and 60x for the table games.
- Monthly Promotions. The monthly bonuses offered on CoolCat Casino may not be the same for every month so just head to the Promotions page to check out what is being offered for the month. These are usually “match bonuses” or percentages of the deposits made ranging from 200% to 650% or even more. They usually require a minimum deposit of 30 USD to 50 USD.
- VIP Promotions. Obviously, these are bonuses granted exclusively to VIP players. You can get bonuses as high as 690% of the deposit you make. There are many kinds of these bonuses and each has its own code. Be sure to go over the VIP Promotions page of the site to learn more about these bonuses. They usually require 30 USD to 50 USD in minimum deposit and a 30x wagering requirement.
- CoolCat Lottery. This is a daily lottery for all CoolCat Casino players with a pot money that can go as high as 1,000 USD. You get a chance to win every time you make a deposit. Visit the CoolCat Lottery for more details.
- Comp Points. Comp points (CP) are player rewards automatically given to players based on their player status, the game played, and the deposits made. Comp points can be redeemed in cash at a rate of 1 CP:1 USD.
We have to say the way the bonuses and promotions are presented on the website is somewhat confusing. If you want to avail of these bonuses, be sure to contact support and clarify important terms such as the playthrough or wagering requirements.
Based on what we’ve read on the CoolCat Casino’s bonus terms, it can be said that CoolCat Casino actually offers first and second deposit bonuses. The first deposit bonus is if you end up with a positive balance after using the 1000BONUSEXPLOSION code (which results in having a free 100 USD credit) and playing slots for five days. If you have a positive balance after 5 days, that amount will be the percentage of your first deposit bonus. For example, if you made 1000 USD out of the 100 USD, your bonus will be 1000%. If you did not win with your 100 USD or you have a 0 balance, you will not be getting any first deposit bonus. However, if you end up with a balance of 1100 USD, you will get 1000% bonus for your first deposit and the 100% remainder for your second deposit.
Country Restrictions and Site Languages
Just like most other online casinos, CoolCat Casino does not accept player registrations from countries where there are laws prohibiting online gambling. The site does not have a list of restricted countries but it can be inferred from the drop-down country list of the account registration form that only players from the following countries are allowed to sign up for an account on the site.
Aland Islands, American Samoa, Andorra, Anguilla Argentina, Aruba, Australia, Bahamas, Barbados, Belgium, Bermuda, Bonaire, Bouvet Island, Canada, Cayman Islands, Chile, Christmas Island, Cook Islands, Finland, France, Germany, Greece, Guam, Iceland, Japan, South Korea, Kosovo, Luxembourg, Marshall Islands, Martinique, Mayotte, Mexico, Monaco, Montserrat, Netherlands, New Caledonia, New Zealand, Niue, Norfolk Island, Northern Mariana Islands, Norway, Puerto Rico, Reunion, San Marino, South Africa, Spain, Sweden, Switzerland, Tokelau, United Kingdom, United States, Uruguay, Venezuela, British Virgin Islands, and US Virgin Islands.
Not everyone from the United States is allowed to register for an account, though. There are some states such as New York that are also considered restricted. You will know if your location is banned from the site during the account registration process. You will get a “(4) Banned” message if your location is restricted.
CoolCat Casino, along with its games, is only available in English language texts.
Policy on Anonymity
You can’t be anonymous at CoolCat Casino. It is not an anonymous bitcoin casino. Even if you only use bitcoins as you make deposits and withdrawals, there’s no guarantee that you can maintain anonymity. The casino reserves the right to ask for proofs of identity from all players. Identification documents may be asked from players when doing critical actions such as withdrawals. Moreover, submitting false or incorrect personal details is considered a violation of the rules and can lead to the termination of an account.
CoolCat Casino License, Regulation, and Security
Considering how CoolCat Casino spent resources on having a full range of player support channels (toll-free phone numbers and live chat in particular), it’s difficult to doubt that it a legitimate online gambling operation. It is a licensed online gambling site that accepts bitcoin payments. As stated on its FAQ page, CoolCat Casino is a licensed in Costa Rica and operates in conformity with the laws of Costa Rica with regards to online gambling. If you have complaints related to the legality of the site, they are to be brought up according to Costa Rica laws. Also, CoolCat Casino also makes use of Central Dispute System (CDS) to properly and reliably handle the complaints and other concerns of players.
CoolCat Casino Player Support
Player support on CoolCat Casino is provided through telephone, fax, email, and live chat. If you have questions or concerns, contact support through toll free # 1-888-441-6693 or 1-678-349-0349 (for international players). Send your toll free fax to 1-888-879-1302. You can also send an email directly to email@example.com. Live chat support is also available 24/7, just click on the Live Support button near the upper right corner of the site.
You may also reach CoolCat Casino through its social media presence:
Pros and Cons
- Good collection of games that can be played online or through a gaming client
- Support for multiple payment methods
- Many bonuses and promotions
- 24/7 live chat support as well as support through telephone, email, fax, and social media
- No provably fair games
- Confusing and complicated bonus system
- The site can slow down your browser over time, could use some optimization