CasinoMax is an online casino that focuses on providing players “the VIP experience.” Its operators claim to be “iGaming experts” who want to emphasize that the casino’s customer support team are real people, not machines. With this, CasinoMax promises to provide the expertise and knowledge that will make players’ time on the casino “as enjoyable as possible.”
With nearly 200 games in its collection, CasinoMax does not compare to leading online casinos that have hundreds of online gambling options. It only accepts two currencies and its deposit and withdrawal options are quite limited. It accepts bitcoins although players will not be maintaining balances in their accounts in bitcoins. Nevertheless, it’s a promising mobile-friendly online casino with a neatly-organized user interface.
CasinoMax has a responsive customer support team. It has numerous bonuses and promotions. It is a licensed online casino created to serve players in different parts of the world. While it has a long list of country restrictions, it accepts players from the United States and its territories. It is not an anonymous online casino but it guarantees player privacy and employs standard account security measures including SSL encryption technology used by financial institutions.
To get a CasinoMax account, you have to go through a three-step process. First, you have to fill out a form for your account information, wherein you have to enter your first name, last name, email address, preferred username, preferred password, and currency. The second step is for the address. For this, you have to enter your specific address, city, country, state/province, and postal code. Lastly, you have to enter your personal details, particularly your date of birth, gender, and mobile number. You then have to click on the checkbox/tick box indicating that you accept the casino’s Terms and Conditions before clicking on the Register button.
You will be automatically logged into your account as you finish the account registration process. There is no email verification or account validation required before you are allowed to log in.
In our experience, signing up for an account took around a couple of minutes. It’s relatively long but it’s a straightforward process since there is no more email verification involved.
CasinoMax User Interface
The CasinoMax interface changes as you log in. It looks noticeably different from the website before you sign up for an account. It’s an intuitive interface and neatly-organized interface, though.
The navigation buttons are on the left side (sidebar). There are three buttons on the topmost part of the sidebar: one for accessing live chat, another for contacting support via email, and a hide/show button for accessing the Comp Points page, going to the Contact Us page, and logging out. Below these three buttons is the Cashier button, through which you can open the page for making deposits and withdrawals. In the middle part of the sidebar is the links for viewing the different games on the casino according to their categories.
There is no quick access button/link to go to the Profile or My Account page. The casino does not appear to have a Profile page. There’s a My Account tab in the Cashier interface but it does not provide options for editing account information, changing the password, setting gambling limits, or enabling two-factor authentication.
There are nearly 200 games in Casino Max. Of note, you can’t view all of them in one grid or list. Instead, you can only go over them through according to their categories.
- The Table Games category has 21 games including different variants of baccarat, blackjack, poker, pontoon.
- The Slots category features more than 110 games. These include 3-reel, 5-reel, and 6-reel slots as well as bonus round and progressive games.
- There are 54 games in the Video Poker category. The category features 1-hand, 3-hand, 10-hand, and 52-hand games to choose from. Popular games such as Aces and Eights, All American Poker, Bonus Poker, Deuces Wild, Double Jackpot Poker, Jacks or Better, Sevens Wild, and Joker Poker are available.
- CasinoMax also has a Specialty Games category that offers 6 games namely American Roulette, Craps, European Roulette, Keno, Treasure Tree, and Banana Jones.
The casino has 6 progressive jackpot slots. These are Aztec’s Millions, Caribbean Hold’Em Poker, Caribbean Stud Poker, Let’Em Ride, Megasaur, and Spirit of the Inca.
The games on CasinoMax may not be “quick-loaders” (fast to load) but they have good graphics and audio. They need the Adobe Flash Player to run.
The games don’t come with a Play for Fun or Practice mode. As such, CasinoMax cannot be considered as a free bitcoin casino. You have to make a real money or bitcoin deposit to be able to play the games.
CasinoMax Game Software and Fairness
CasinoMax sources its games from Real Time Gaming (RTG). The games are not provably fair, but the casino guarantees that it implements a fair gaming system. It supposedly has a certified Random Number Generator (RNG), but there is no copy of this RNG certificate posted on the site. CasinoMax says that its games are independently tested on a monthly basis by Technical Systems Testing (TST), an international organization devoted to carrying out objective tests evaluating the fairness of casino games.
Is CasinoMax Mobile-Friendly?
With its responsive web design, CasinoMax does not alienate players who prefer to enjoy the games using their smartphones or tablet computers. Its mobile-friendly website automatically adjusts its layout and the amount of content it displays to be easily navigable on small screens.
Supported Currencies, Deposits, and Withdrawals
At the time we did this review, CasinoMax only allows players to maintain account balances in US dollar (USD) and Canadian dollar (CAD). However, it is possible to deposit in bitcoins. The deposited amount is automatically converted to USD or CAD as it is reflected in the account balance.
CasinoMax accepts deposits through Visa and MasterCard debit/credit cards and Bitcoin. At the time we did this review, ecoPayz, Skrill, and Neteller deposit methods were indicated to be “coming soon.” There are no fees charged on deposits and processing time is instant for debit/credit cards and up to 10 minutes for bitcoins. A minimum deposit amount of 35 USD is required for a deposit to be accepted along with a ceiling of 1,000 USD.
When it comes to withdrawals, the methods supported are check, bank wire, and bitcoin. A fee of 25 USD is charged on check and bank wire withdrawals and the processing time takes 3 to 5 days. For bitcoin withdrawals, there are no fees charged and processing time is from 1 to 2 days. The minimum withdrawal amount allowed for check and bank wire withdrawals is 200 USD while it is only 30 USD for bitcoin. The maximum allowable one-time withdrawal is 3,000 USD for check and 4,000 USD for bank wire and bitcoin.
CasinoMax Bonuses and Promotions
This online casino has numerous bonuses and promotions, which can be summarized as follows:
- 300% Welcome Bonus of up to 9,000 USD to Play Slots. This bonus can be obtained using the code MAX300. It is a match bonus that can be applied on the first, second, and third deposits. The wagering requirement is 40x the sum of the deposit made and bonus availed. The wagering requirement, however, can only be completed by playing slots, keno, and scratch card games.
- 100% First Deposit Bonus of Up To 1,000 USD. This is a bonus that can be availed if you did not use the MAX300 bonus code for your first deposit. This bonus has the code MAX100. It is to be used for table games. The wagering requirement is 40x the total of the deposit and bonus.
- 20 Free Spins for 10 Days. This is a bonus that can be availed after you make your first deposit. You have to contact support to get it. The wagering requirement is 35x of the free spin winnings.
- 70% Slots Lovers Bonus. This is a deposit match bonus granted to those who play in CasinoMax’s over 200 slots games. It can be availed once per day and has a 40x wagering requirement.
- 60% Other Games Bonus. This is another deposit match bonus that applies to games other than slots, baccarat, craps, roulette, Sic Bo, and War.
- Free Spins Frenzy. A bonus for slots games, this offers a 65% deposit match bonus plus 40 spins on the game Gemtopia. The wagering requirement is 40x.
- 24/7 Continual Bonus. This offers a 50% deposit match bonus at any time of the day at any game except for baccarat, craps, roulette, Sic Bo, and War. The wagering requirement is 40x.
- Bonus Maximizer. This is bonus intended for slots. If you deposit 35 USD to 74.99 USD, you get a 65% match bonus. For deposits ranging from 75 USD to 149.99 USD, you get a match bonus of 70%. If you make a deposit worth 150 USD or higher, you get a 75% match deposit.
- 40% Cashback. Get this no deposit bonus by contacting support. It is granted to players who have been on a losing streak.
- Weekly Special. Obtain 100 free spins and a 75% deposit match bonus with this bonus scheme available once per week on slots gam,es. The bonus code is B75WEEK for the match bonus and B100FREE for the free spins. The wagering requirement is 40x.
- Monthly Special. A 100% deposit match bonus is offered to players under this scheme that only applies to slots games. The wagering requirement is 40x.
- Bitcoin Special. Make a bitcoin deposit as you play slots and avail of a 75% deposit match bonus. This bonus can be availed once per day. The wagering requirement is 40x.
- MasterCard Special. Get a 70% deposit match bonus when playing slots and making a deposit through your MasterCard credit/debit card. The wagering requirement is 40x.
- Gift Card Special. This grants a 75% deposit match bonus when you make a deposit through the Instant Gift Card option.
- Extra Special: 300% BTC Booster Bonus, 200% MasterCard Deposit Bonus, 300% Instant Gift Card. To avail of these bonuses, you have to contact support. They come with a higher wagering requirement at 50x.
The CasinoMax website does provide details on its VIP program, but it does have a VIP program. Players can accumulate COMP points while playing. These COMP points can then be redeemed for cash. You can get 1 USD for every 100 COMP points by going to the My Account tab of the Cashier page.
The casino also has an affiliate program that offers a revenue share ranging from 25% to 45%.
CasinoMax does not accept players who play with real money or cryptocurrency wagers from the following countries: Netherlands, Australia, Martinique, Belgium, Costa Rica, Cyprus, Denmark, Finland, Austria, France, Bulgaria, French Guyana, Croatia, Romania, Greece, Channel Islands, Guadeloupe, Czech Republic, Estonia, Holland, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Spain, Malta, Mayotte, Norway, Poland, Portugal, Reunion, Russia, Curacao, Germany, Slovakia, Slovenia, Sweden, Switzerland, Isle of Man, and The United Kingdom.
The United States is not included in the list of country restrictions for real money playing. We verified this by contacting support. We were glad to learn that the casino accepts US players. “We have lots of happy players from the United STates withdrawing every day,” according to the support staff.
Policy on Anonymity and Security
Thinking of playing at a casino anonymously? Unfortunately, CasinoMax is not the best option for you. This casino verifies the identity of its players. Those who are found to have provided false, incorrect, incomplete, or misleading information during account registration will have their winnings voided and their account balance forfeited.
Also, before withdrawals can be made, players need to verify their identity. The casino will request for identity verification documents including government-issued IDs, proofs of address, and copies of cards used.
The casino is secured by 128-bit SSL encryption. It does not provide the option to enable two-factor authentication but it has session timeout, which automatically logs out idle accounts.
License and Regulation
A licensed online gambling operation, CasinoMax is owned and operated by Entertainment Software Group N.V., a company that lists the following official business address: Abraham de Veerstraat 7, Willemstad Curacao. It is licensed by and registered with the Government of Curacao (license #GLH-OCCHKTW0705302017, registration #143733).
CasinoMax provides support to layers 24/7 through multiple channels. You can contact the casino through a toll-free direct host line by dialing +1 (844) 886 7198. Send your questions and concerns via email at firstname.lastname@example.org. You can also use the casino’s live chat facility by clicking on the persistent green live chat button on the lower right corner of the site.
Pros and Cons
- Toll-free telephone support available 24/7
- Numerous bonuses and promotions
- Accepts US players
- Mobile-friendly casino
- Numerous country restrictions for some of the games and jackpots
- Limited deposit and withdrawal methods, does not allow players to maintain balances in bitcoins
- Games require Adobe Flash Player to run
- Not provably fair