BetPhoenix is a sportsbook, racebook, and online casino that proclaims itself to be a leader in the online gaming industry. It claims to provide innovative solutions that unite Eastern and Western markets. It is a licensed gambling site with above average offerings to suit the preferences of serious online gambling enthusiasts.
To supplement the sports betting offered on BetPhoenix, the site also features extensive news that include predictions and odds on upcoming events. Betting trends and highlights are also provided to help you make the best decision.
BetPhoenix also describes itself as one of the pioneers in live dealer games that “continue to set the pace for competitors for the rest of the industry.” You can choose from live baccarat, live blackjack and live roulette in the Live Casino games. The wide variety of online gambling options alone makes BetPhoenix a good option to consider if you are looking for a new online casino to try.
BetPhoenix’s registration form is relatively long. It asks for various details including your email address, date of birth, first and last names, mobile phone number, and address including your city, ZIP code, country, and state (if applicable). It also asks how you learned about the site. Still, the process shouldn’t take that long. Around a minute should be enough to complete the form and get your account.
At the time that this BetPhoenix review was written, we encountered some issues with the registration. After the submission of the registration, a prompt indicated that something was wrong with the information entered even when all required fields were filled out. The site did not indicate the reason for the error. It took a few retries to successfully create an account. We reckon it could be just some temporary glitch in their system.
Your registration, by the way, does not require you to nominate a username. Your username will be given by the site. It will be displayed on the page that loads after you successfully register for an account. You will also find it in the email sent to you by BetPhoenix. The email may go to your spam box so be sure to check it there if you don’t find any email from BetPhoenix in your inbox.
BetPhoenix does not have the most intuitive account dashboard but it’s not that difficult to figure out where to find the buttons or links you need to access certain functions. There is no profile page. Your account name is not the name (first and last name) you entered during the account registration process. What you get is just a Preferences page where you can change the site’s language, time zone, and odds type. As usual, there’s the Cashier page where you can make your deposits and withdrawals. If you want to see your account balances (available balance, current balance, and freeplay balance), they are under the Figures page (the link is near the upper right corner of the site, beside the Logout button).
The Games on BetPhoenix
BetPhoenix has a Sportsbook, Casino, Live Casino, and a Racebook.
The sportsbook section features a variety of wager types. These include teasers, straight bets, reverse, parlay, moneylines, “if bets,” props/futures, buying points, and round robins. A long list of sports are also covered: baseball, hockey, pro and college football, pro and college basketball, soccer, tennis, golf, boxing, mixed martial arts, cricket, motor sports, and other sports. BetPhoenix features Super Bowl, NFL, NBA, NHL, UFC, MLB, PGA, and other league events.
For the Casino section, we found a total of 64 games at the time we did this BetPhoenix review. There were 10 card games, including baccarat, blackjack, hi-lo, and pontoon games. There were also roulette games, namely French Roulette Flash, French Roulette, American Roulette Flash, American Roulette, European Roulette Flash, and European Roulette. The slots category had 28 games when we did this review. Additionally, there were 12 video poker games on the site, including Oasis Poker, Texas Hold’em, and Trey Poker. Lastly, the site had 4 casual games. These are Minesweeper, Heads and Tails, Scratch Dice, and Horse Racing Flash.
All of the casino games come with their respective Play for Fun version or demo mode. Feel free to try the games first before making any actual bitcoin betting or real money gambling.
The games are loaded in pop-up windows. Game loading time is around average, and sometimes slower than average. Be aware, though, that you can only load one a game at a time. If you try loading another game, it will only take the place of the one you already opened. Only one pop-up gets opened so don’t be surprised if you try opening another game and no new pop-up window appears.
The Live Casino section of BetPhoenix features live baccarat, blackjack, roulette games. If you are not familiar with live dealer games, the site offers some useful video tutorials.
On the other hand, the BetPhoenix Racebook or horse race wagering section features races from the Kentucky Derby, Preakness Stakes, Belmont Stakes, and Breeders’ Cup. It offers win payouts credited within a few minutes after a race is concluded. This section of BetPhoenix also features a comprehensive horse wagering guide, glossary, as well as handicapping strategies to help you get the most of your racebook playing experience.
BetPhoenix Game Fairness and Software
The casino games on BetPhoenix are supplied by SoftSwiss, the same online casino software provider whose games are also featured in online casinos such as Betchain, Princess Star Casino, and Play Vivid Casino. The Sportsbook, Racebook and Live Casino software, on the other hand, are from by PayPerHead Agents.
We can consider BetPhoenix as an HTML5 bitcoin casino. The games are in the widely supported HTML5 standard instead of the usual Flash.
Interestingly, we were sure we saw a provability widget button when we first loaded one of the casino games on BetPhoenix. There was the purple little button the right side of the game interface as it loaded. This purple button is the usual provability widget button found in many SoftSwiss games like the ones on Vegas to Macau. However, when the game was already completely loaded, the provability widget button disappeared. We tried loading the games again but we could no longer see the button. As such, we can’t consider BetPhoenix as a provably fair online casino. The site does not readily present the server seed, client seed, nonce, or other details that enable the verification of the fairness of the games.
BetPhoenix Is Mobile-Friendly
If you are interested in monitoring and placing your sports bet while on the go, BetPhoenix is a good match for you. The website is mobile friendly. It automatically adjusts its layout and the amount of content shown to suit the display size of the mobile device you are using. BetPhoenix does not have an app for playing the games on Android, iOS, or Windows mobile devices but the mobile-friendly site already adequately provides a nice bitcoin mobile casino gaming experience.
Currencies, Deposits, and Withdrawals
The amounts are presented in US dollar (USD) on the BetPhoenix website. However, bitcoin deposits are also accepted. In fact, the site supports multiple deposit methods.
You can make deposits through Skrill, Person 2 Person Money Transfer, Person to Person Transaction, Neteller, checks, VISA credit and debit cards. Depending on the deposit method used, the minimum deposit amount required is from 50 USD to 1,000 USD. Making deposits through bitcoins has the lowest minimum deposit amount (50 USD) while making deposits through checks has the highest minimum deposit requirement (1,000 USD). Arguably, bitcoin is the most advantageous way to make deposits because it has the lowest minimum deposit requirement as well as the highest maximum deposit allowed (5,000 USD, tied with the check deposit maximum amount).
There are only three options for withdrawals: check, Person to Person Money Transfer, and Person to Person Transaction. At the time this BetPhoenix review was written, the site indicated that the bitcoin withdrawal option was not yet available. If you want to make check withdrawals, the minimum withdrawal amount is 1,000 USD while the maximum is 2,000 USD per week. A fee of 50 USD per check is charged for every withdrawal transaction. For Person to Person Transaction and Person 2 Person Money Transfer, the minimum and maximum withdrawal amounts are 100 USD and 700 USD respectively.
Bonuses and Promotions
BetPhoenix offers several bonuses and promotions. Except for a few standard bonuses, these bonuses are not always available so be sure to check the Bonuses and Promotions page occasionally to be updated with the latest promos offered by the site.
At the time this BetPhoenix review was written, the following bonuses were offered:
- 200% Special Sign Up Bonus of Up to 3,000 USD in Free Play + 750 USD Extra Free Play. Promo code: NEWSP250. Minimum deposit required: 300 USD. Wagering requirement: 18x.
- 200% Special Reload Bonus of Up to 3,000 USD in Free Play. Promo code: RLSP200. Minimum deposit required: 200 USD. Wagering requirement: 15x.
- 175% Sign Up Bonus of Up to 2,625 USD in Free Play. Promo code: NEW175. Minimum deposit required: 100 USD. Wagering requirement: 18x.
- 150% Reload Bonus of Up to 2,250 USD in Free Play. Promo code: RL150. Minimum deposit required: 100 USD. Wagering requirement: 16x.
- 125% Reload Bonus of Up to 1,875 USD in Free Play. Promo code: RL125. Minimum deposit requirement: 100 USD. Wagering requirement: 14x.
- 100% Reload Bonus of Up to 1,500 USD in Free Play. Promo code: RL100. Minimum deposit requirement: 100 USD. Wagering requirement: 12x.
- 100% Tuesdays, Wednesdays and Thursdays Deposit Special of Up to 1,000 USD in Cash. Promo code: SP100. Minimum deposit requirement: 300 USD. Wagering requirement: 18x. As the bonus name implies, this bonus can only be availed on Tuesdays, Wednesdays, and Thursdays.
- 10% Free Play Bonus of Up to 50 USD. Promo code: 10FP. Minimum deposit requirement: 100 USD. Wagering requirement: 2x.
- 15% Free Play Bonus of Up to 75 USD. Promo code: 15FP. Minimum deposit requirement: 100 USD. Wagering requirement: 3x.
- 20% Free Play Bonus of Up to 100 USD. Promo code: 20FP. Minimum deposit requirement: 100 USD. Wagering requirement: 4x.
- 100% Cash Bonus + Up to 25% Free Play + additional 5% Cash Bonus for Bitcoin Deposits. If you make a bitcoin deposit of 100 USD to 299 USD, you get a 100% cash bonus + 10% free play bonus. If you make a deposit of 300 USD to 499 USD, you get 100% cash bonus + 25% free play bonus. For bitcoin deposits 500 USD or higher, you get 100% cash bonus, 25% free play, and another 5% cash bonus. Minimum deposit required is 100 USD. Wagering requirement: 18x.
BetPhoenix also offers a 25% Referral Bonus (in free play) with a maximum bonus of 375 USD. This bonus can only be earned if the player you refer to the site opens an account and deposits 200 USD. This bonus has a 5x wagering requirement.
Country Restrictions, Anonymity, and Site Languages
BetPhoenix does not mention country restrictions on its website but it mainly caters to Vietnamese, Chinese, Spanish, and English speaking players. It accepts players from the United States. This gambling site can be considered as a US-accepted bitcoin casino.
Also, BetPhoenix offers the perks similar to what anonymous bitcoin casino sites are able to offer. The site does not show the real names of players. Instead, accounts are named using the random alpha-numeric names given by the site. Unlike a number of other online casinos, BetPhoenix does not include a provision in its Terms and Conditions that make it a violation submitting false or misleading player account details. Identity verification is also not required when making deposits and withdrawals.
The site can be viewed in English, Vietnamese, and Chinese language versions.
BetPhoenix Player Support
You can reach BetPhoenix by giving them a free call.
- English: 1.877.717.7747, 1.888.889.4368
- Vietnamese: 1.888.378.0888, 1.888.889.4219
- Chinese:1.888.238.8198, 1.888.889.4312
- Wagering: 1.888.238.8018, 1.888.889.4313
- Casino Support:1.888.416.2642
They can also be reached through email.
- For general inquiries: email@example.com
- Tiếng Việt: firstname.lastname@example.org
- Security: email@example.com
- Casino: firstname.lastname@example.org
- Marketing: email@example.com
- Affiliates: firstname.lastname@example.org
BetPhoenix customer care is available between 5:00 AM PST / 8:00 AM EST and 9:00 PM PST / 12:00 AM EST from Sundays to Saturdays. Wagering lines are available 24/7. The website also has a live chat that you can use.
You can also follow BetPhoenix’s official social media accounts, or send questions and requests for assistance.
BetPhoenix, moreover, has a Youtube account.
BetPhoenix License, Regulation, and Security
BetPhoenix is an online gambling operation run by the Vietnamese Sportsbook & Casino Group. As the site’s FAQ page states, BetPhoenix is fully licensed by the Government of Costa Rica. The site also has a “Gaming Curacao Licensed” seal, with the details indicated in the image below:
If there are disputes or issues against BetPhoenix, these are to be settled under the jurisdiction of the Government of Costa Rica.
BetPhoenix guarantees that all player accounts are secure. The site claims that it uses the “most advanced security technology available” to ensure the security and integrity of player accounts. All transaction and personal data collected by the site are also classified confidential.
Pros and Cons
- Accepts players from the United States
- Wide variety of bitcoin betting options offered (sportsbook, racebook, online casino, and live dealer games)
- Numerous bonuses and promotions offered
- Customer support through multiple channels
- Bitcoin withdrawal not supported
- Not provably fair
- No VIP programs and rewards, no player loyalty program